THE DETAILS, WITHOUT THE FUSS.

  • Yes. Services are available by appointment and may be booked online. Because our providers are often with clients throughout the day, they may be unable to answer calls or respond to messages promptly.

  • Each member of the Crockett & Co. team brings an individual perspective, specialty, and approach to their work. Visit our Team page to learn more about each provider and find the person who feels right for you.

  • Services are selected according to your hair length and the work involved—not gender. Book a Short Haircut for styles worn at or above the ears. Choose a Long Haircut for hair worn below the ears, grown-out styles, significant restyles, or appointments requiring additional time and detailed shaping.

    A Skin Fade should be booked when the sides and back will be faded completely down to bare skin, as the detailed blending requires additional time.

  • Yes. Crockett & Co. is home to a collective of independent service providers who establish their own pricing. Exact pricing and availability are shown when selecting your provider during online booking.

  • Yes. All services are gender-neutral and selected according to hair length and the time and work involved. Be sure to check out our Team Bio’s for a team member who specializes in your hair goals.

  • Whenever possible, please arrive with clean, dry hair and without heavy styling products. This allows your provider to properly evaluate your hair, natural texture, growth patterns, and current shape.

  • Yes. Haircut and beard combinations are available. Choose the combination that includes either an Express Beard Trim for lighter, trimmer-only maintenance or a Full Beard Trim for more detailed shaping, hot towels, and straight-razor detailing.

  • Guests arriving more than 10 minutes late may be asked to reschedule if there is not enough time remaining to complete the service properly. In these circumstances, the cancellation policy may apply.

  • Your appointment time is reserved exclusively for you. Cancellations or appointment changes must be made at least 12 hours before the scheduled service.

    Appointments cancelled or rescheduled with less than 12 hours’ notice, missed appointments, and appointments that cannot be completed because of late arrival will be charged 100% of the scheduled service.

  • Each provider operates an independent business within Crockett & Co. Payment is made directly to your provider at the completion of your appointment. Cash and all major credit cards are accepted.

THE SHOP

  • No. You are always welcome to visit the shop during regular business hours, whether you have an appointment or are simply stopping in to look around.

  • Yes, but not always. Our online shop represents a selection of what is currently available. Additional clothing, fragrance, grooming products, accessories, and objects may be found in the physical shop.

  • Of course. We are happy to help you explore our fragrances, grooming products, clothing, and accessories and find something that suits you or the person for whom you are shopping.

  • Yes. Crockett & Co. gift cards are available for merchandise purchased through the shop. They cannot be used toward barber or stylist services, as each service provider operates an independent business.

  • Eligible in-stock merchandise may be exchanged or returned for store credit within seven days of purchase. Items must be accompanied by the original receipt and returned unused, unopened, and in their original packaging.

    Returns and exchanges cannot be accepted after seven days. Refunds to the original form of payment are not offered.

  • Yes. Grooming and personal-care products, opened or used merchandise, and all sale merchandise are final sale and cannot be returned or exchanged.

  • Depending on availability, we may be able to arrange a special or custom order. Special orders must be paid for in full in advance and are considered final sale.

  • Eligible online purchases may be returned for store credit or exchange. You must notify us within seven days of receiving your order, and the merchandise must be sent back within that seven-day period.

    Returned items must be unused, unopened, and in their original packaging. Customers are responsible for return-shipping costs. Grooming products, personal-care products, opened or used merchandise, sale items, and special orders are final sale.

  • Please contact us within 24 hours of delivery if your order arrives damaged or if you receive an incorrect item. Include your order information and photographs of the item and packaging so we can review the issue and assist you.

  • Orders are generally processed within two business days. Shipping time begins once the order has been processed and transferred to the carrier.

  • Yes. In-store pickup is available for online orders. Orders are typically ready the same day but please allow up to 24 hours for your order to be prepared, and wait until you receive confirmation that it is ready before visiting the shop.

Appointments, services, shopping, shipping, returns—the practical things are gathered here so you know what to expect before you book, visit, or place an order. If there is something we have not covered, get in touch and we will be happy to help.

THE BARBER STUDIO

GOOD TO KNOW